TERMS AND CONDITIONS

Go shopping using the online shop. Just add what you like to your basket.

Go to the checkout and Log-in to our system using your details / make up a new account.

Add your location as it will then help us calculate the shipping costs.

Pay for your goods using either PayPal or Credit card.

If you have any special requests from us, please put them in the optional notes box provided.

If you wish to pay another way, please e-mail [email protected] to discuss this possibility before you order.

If you have a discount code, please use it before you pay at the checkout.

Delivery Details:
Goods are dispatched from the UK using either the Royal Mail or DHL.

Goods are sent using Tracked & Signed for security and customer satisfaction.

Goods will only be sent during work days.

Tracking your Order:
On the shop navigation bar, click “My Account” and sign in using your username/email and password. Once you’re in, you will see your current order statement, and there you will find your tracking number. If you have just placed your order, please allow upto 48 hours for a tracking number to appear on the system as we have to get the order picked and packed and off to the post office.

Prices:
All prices are shown in GBP and are correct for 2022.

Postal Boxes:
– For many items we use strong postal boxes.

– Flat items like art or prints we use hard backed envelopes.

Returns Policy:
You have 14 days in which to return the goods if you are not entirely satisfied with the purchase. You must of bought them from Lunartik.com and you will have to provide an order number to prove the sale.

What happens if you think you have a problem?:
1. Firstly contact your nearest post office and quote your tracking number.

2. If you think your tracking number is incorrect, e-mail Matt, and he will double check it for you.

Product Packaging:
If you get a product from us and its packaging has been squished a bit in the post, we’re very sorry as the delivery man is at fault, you should shout at him next time!.
We state on all our products that the packaging is for protection ONLY – we do try our best to get your orders to you in one piece!

General F.A.O:

Q: Why did I not get the correct product?
If you have been sent the wrong product then we will deal with this as quickly as possible and help with all postal costs.

Q: Why is my package missing something?
We will look into the matter for you, again it’s possibly human error.

Any problems or complaints e-mail [email protected]